Outlook, Deleted Items wrong Folder

Items that are deleted from a shared mailbox go to the wrong folder in Outlook

Outlook provides a Windows Registry setting to switch the destination of deleted items to the mailbox owner’s Deleted Items folder.

To Switch the Destination of Deleted Items

To change the registry setting, follow these steps:

  1. Type regedit, and then click OK.
  2.  Locate the registry key below that is appropriate for your version of Outlook.
    • For Outlook 2010
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Options\General
    • For Outlook 2007
    • HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\General
    • For Outlook 2003
    • HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\General
    • For Outlook 2002:
    • HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Options\General
    • For Outlook 2000:
    • HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Options\General
  3.  Right-click the DelegateWastebasketStyle value, and then click Modify. If the key is not present, use the following steps to create it:
  4. Right-click the General folder in the path defined in step 4 in the “To Switch the Destination of Deleted Items” section earlier in this article.
  5. Point to New, and then click DWORD Value.
  6. Type DelegateWastebasketStyle, and then press ENTER.
  7. Change the value data in the Edit DWORD Value dialog box to one of the following values:
    • 8 = Stores deleted items in your folder.
    • 4 = Stores deleted items in the mailbox owner’s folder.
  8. Note Make sure that the delegate user has at least Author level rights for the Deleted Items folder of the owner’s mailbox. If the delegate does not have these rights, and this registry option is set to 4, then either the item is deleted permanently or the user receives one of the following two error messages:
  9. The item could not be deleted, it was either moved or already deleted, or access was denied. -or- Operation Failed.
  10.  Note In Outlook 2007 or in Outlook 2010, you will receive the following error message if DelegateWastebasketStyle=4, and the delegate does not have at least Author permission to the Deleted Items folder in the owner’s mailbox. Some items cannot be deleted.
  11. They were either moved or already deleted, or access was denied.
  12. Quit Registry Editor.
  13. Restart Outlook.



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