Items that are deleted from a shared mailbox go to the wrong folder in Outlook.
You can use the Microsoft Fix IT from this link . http://support.microsoft.com/kb/202517
or you can manually do it following the instructions below.
To change the registry setting, follow these steps:
- In Outlook 2002, Outlook 2003, Outlook 2007, or Outlook 2010 click Exit on the File menu.In Outlook 2000, click Exit and Log Off on the File menu.
- Click Start, and then click Run.
- Type regedit, and then click OK.
- Locate the registry key below that is appropriate for your version of Outlook.
- For Outlook 2010HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Options\General
- For Outlook 2007HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\General
- For Outlook 2003HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\General
- For Outlook 2002:HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Options\General
- For Outlook 2000:HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Options\General
- For Outlook 2010
- Right-click the DelegateWastebasketStyle value, and then click Modify.If the key is not present, use the following steps to create it:
- Right-click the General folder in the path defined in step 4 in the “To Switch the Destination of Deleted Items” section earlier in this article.
- Point to New, and then click DWORD Value.
- Type DelegateWastebasketStyle, and then press ENTER.
- Change the value data in the Edit DWORD Value dialog box to one of the following values:
- 8 = Stores deleted items in your folder.
- 4 = Stores deleted items in the mailbox owner’s folder.